Cancellation and Refund

The services provided by A Star Events And Media shall be in accordance with the published list of services as above based on the discussions between the "client" and "the Event Manager” till date.

Any additions to the above shall be charged extra based on the cost involved.

A Star Events And Media’s pricing policy has been set up to ensure you have visibility of your event costs throughout the project .We will work within the budget you have defined.

Any extra requirements will be catered to with the clients consent on paying the supplement cost.

Several of the services, such as transportation, musicians, Videographer and photographers are contracted on a time basis. If these times are exceeded, A Star Events And Media reserves the right to charge you for any excess billing.

No services from A Star Events And Media or its suppliers will be guaranteed unless payment is received. A Star Events And Media will only hold responsibility and will be concerned about the amount in INR paid to our account. Any other bank charges from the client's end is payable to the client.

If actual attendance is below the Guaranteed Number, the customer will, nonetheless, be charged for the Guaranteed Number. Once the number of pax mentioned in the SLA ( Service Level Agreement) is signed and agreed is final and serves as the minimum guarantee, in case of any increment in the number of pax, the client has to pay extra.

Every effort will be made to change the event date when requested, although the company reserves the right to charge 10% of the event value. The charge may be higher when it has not been possible to cancel subcontractors or venues. No change may be made within 30 days of the event.

Payment in full is due no later than 7 days prior to the event date. This may be made via electronic transfer, debit card, cheque or credit card. The company reserves the right to cancel the event if payment has not been received in full.

In concern to refund of unused / unutilized services (which are paid for and canceled in advance) the refund amount would be calculated on the basis of cancellation policy as explained above and the money would be accordingly refunded to the person who has made the payment to us. Please note that it may take 4 - 8 weeks for the refund process due to banking procedures. If the refund is made to the credit card account or to Bank account, the bank charges would be debited from the refund amount.

Notice of cancellation must be made in writing to IWP.

Up to 180 days prior to the event you will be entitled to 50% of the total paid less any supplier cancellation charges.

180 days to 90 days you will be entitled to 25% of the total paid less any supplier cancellation charges.

Up to 30 days prior to the event you will be entitled to 10% of the total paid less any supplier cancellation charges.

A strict cancellation policy will apply for all other services.